Useful documents

Useful documents

Useful documents

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Here you will find all the information or documents which may be useful to you (current projects, booking instructions, maps …). For the most part, these documents are downloadable.

Nouveauté

Saison 2019

We have taken on board remarks about  our reservation module which was launched in 2018 and have made some changes to it : you will now know your pitch/place before paying the deposit. Here is the procedure in detail

 

  1. How to make your booking :

The reservation must be made by the person  (an adult) occupying the pitch/place. Minors must be accompanied throughout the stay by their parents.

You must make one reservation per family, our system is the following :

1 pitch = 1 family = 1 payment.

See B (special request) following page

  • Where ?
    Directly on our website camping-cap.com via our reservation module (thélis résa), we do not take reservations by mail, email or phone..
  • How ?
  1. Select your holiday dates, the number of participants and the type of accommodation you require : pitch or bungalow/lodge.

Make sure you choose the correct category of pitch depending on your equipment.

  1. Fill in precisely each of the obligatory fields :
  • There is a field for comments available for any important remarks concerning your reservation
  • 3 questions are also asked (the same as 2018) :
  • Concerning your vehicle, please be sure to correctly fill in this section as some pitches are inaccessible to campervans or modified sleeping vans, it is important that we know whether or not you will be sleeping in the vehicle or not for the same reasons. No pitch changes are possible after payment.
    Warning, do not select a tent pitch if you have a campervan or caravan, or vice versa otherwise your reservation will not be validated.
  • If you are a returning customer you can note down your client reference (barrier code) and your preffered pitch. However, this is simply a preference and can in no way be guaranteed.

You will immediately be informed of the cost of your stay depending on the details given.

An automatic confirmation email will be sent to you indicating that we have received your request.

  • Processing your booking request
    It will either be accepted or refused by the campsite and you will be informed by mail. (Processing takes longer in January and February).

If a pitch or Bungalow or Lodge is allocated to you and after processing time for your file (maximum 3 weeks) we will send you a quote stipulating your dates and the pitch attributed. The deposit payment methods will be explained (cheque drawn on a french bank account or online payment via a weblink.)

  • Payment
    You will need to click on the link (or send us a cheque from a French bank account) to pay the corresponding deposit. We would like to draw your attention to the fact that payment of the deposit is understood to be acceptance of both the dates and place and no further changes are possible. We will send you a confirmation letter which you will need to present on arrival at the campsite.
  • Allocation methods
    As a reminder, pitches are allocated by order of arrival and depending on your equipment, our planning and the number of people. Be sure to correctly fill in all fields.

We would like to draw your attention to the fact that these changes mean longer processing times due to a large number of requests. We thank you in advance for your patience.

  1. Special requests, side by side pitches etc….
    The booking system cannot manage these requests. Each reservation is processed individually (reminder, we work on a one-family, one request system, see above). Beware then that you are committed by your payment and it’s possible that friends/family to whom you wanted to be close may not obtain a pitch:
  • either because they didn’t make their reservation at the same time  as you
  • or because there are no longer places available.

It is imposible to cancel your reservation request (see cancellation cases allowed for in the terms and conditions.

In this case, you may wish to come without a reservation as we keep back 127 pitches, however we must warn you that the period from 14/07 to 25/08 is extremely busy. See diagram on following page.

Thank you for your confidence